Refund Policy

Last updated: 9 October 2026

This Refund Policy describes the refund guarantees, conditions, procedures and timelines for every product and service sold on biohance.eu. It applies to all purchases made on the Site and forms part of the agreement between you and Notrel LLC ("Biohance", "we", "us", "our"), together with the Terms of Sale and the Privacy Policy.

To request a refund, email support@biohance.eu from the email address you used to make the purchase, or tell us which email address that was. Include your name and, if possible, the date of your purchase and the product you would like a refund for. We aim to respond to every refund request within 3 business days.

1. The Biohance Room: 14-day money-back guarantee

1.1 The guarantee

When you buy The Biohance Room, you have 14 calendar days from the date of your purchase to decide if it is for you. During this period, you have full access to everything included in your purchase: the Starter Protocol, the Tested Vendor List, the Peptide Vault, the live Q and A sessions and the Dosage Calculator if you added it at checkout. Use everything, go through the materials, attend the Q and A, try the tools.

If, for any reason, you decide the Room is not for you, send one email to support@biohance.eu within 14 calendar days of your purchase and you will receive a full refund of every cent you paid. No questions asked, no forms to fill in, no phone calls required, no reason needed.

1.2 What is covered

The 14-day guarantee covers your entire first order, including:

• The Biohance Room membership (€37 or €67, depending on the price at the time of your purchase).
• The Dosage Calculator (€17), if you added it at checkout as part of the same order.

If you purchased additional products through the one-click offers shown after checkout (such as the plan call or the Inner Room), those products have their own separate refund conditions described below. A refund of the Room does not automatically refund those products, and vice versa.

1.3 Effect on the monthly subscription

If you opted in to the monthly subscription (by leaving the updates box ticked at checkout) and then request a refund of the Room within the 14-day guarantee period, the subscription is automatically cancelled along with the refund. Since the first 30 days of the subscription are free, no subscription charge will have been taken and nothing needs to be refunded for the subscription itself.

1.4 What happens to your access

When a refund is issued, your access to the refunded product ends. You will no longer be able to log in to the Room, the Vault or the Dosage Calculator (if it was part of the refund). Any content you downloaded, screenshotted or saved during the 14-day period must not be used or distributed after the refund.

1.5 The 14-day deadline

The 14-day period starts on the date of your purchase (the date your payment was successfully processed), not the date you first logged in. The refund request must be received by us (sent to support@biohance.eu) within those 14 calendar days. Requests received after the 14th day are not eligible for the money-back guarantee, although they may be considered on a case-by-case basis at our discretion.

2. The Biohance Room, monthly subscription

2.1 During the free trial

The first 30 days of the monthly subscription are free. During this period you can cancel at any time by emailing support@biohance.eu. No charge is taken during the trial, so there is nothing to refund. The subscription ends as soon as we confirm the cancellation.

2.2 After the free trial

Once the free trial ends, the subscription costs €37 per month. Monthly subscription charges are generally not refunded once taken. You can cancel at any time to stop future charges, but months that have already been charged and paid are not refunded.

2.3 First-charge exception

If you forgot to cancel before your first monthly charge (the charge taken on the 31st day after your order), you can email us within 7 calendar days of that first charge and we will refund it. This exception applies only to the first charge after the free trial, not to subsequent monthly charges. After the 7-day window, the first charge is treated like any other monthly charge and is not refundable.

2.4 How to cancel

To cancel the subscription, email support@biohance.eu from the email address you used at checkout, or tell us which address that was. When we confirm the cancellation, no further charges will be taken. The updates continue until the end of the month you have already paid for.

3. Your plan call with Jan

3.1 Before the call

If you change your mind before your plan call takes place, email us within 14 calendar days of buying and you will receive a full refund. The 14-day period starts on the date of purchase, not the date you booked the call. If you bought the call more than 14 days ago but have not yet booked or attended it, you are not eligible for the guarantee refund, but you can contact us and we will assess your situation.

3.2 After the call

Once the plan call has taken place (meaning it started and you were present for any part of it), the service has been provided and it cannot be refunded. The call is a one-time service that cannot be undone or returned once it has been delivered.

3.3 Missed calls and rescheduling

If you miss a booked call without telling us, it counts as used and cannot be refunded. If you need to reschedule, you can do so up to 24 hours before the scheduled start time. Rescheduling does not affect your refund eligibility as long as the rescheduled call is within the original refund period.

3.4 If we cancel

If we need to cancel a call and cannot offer you a new time within 14 days that works for you, you get a full refund.

4. The Inner Room, twelve weeks

4.1 Before the kickoff call

If you change your mind before your kickoff call takes place, email us within 14 calendar days of buying and you will receive a full refund. The 14-day period starts on the date of purchase.

4.2 After the kickoff call

Once your kickoff call has taken place, your twelve-week programme has started. After this point, the Inner Room cannot be refunded, apart from what the law requires (see section 8 below). The twelve-week programme is a service that is provided over time and cannot be undone once it has started.

4.3 If we fail to deliver

If we fail to provide a scheduled group call, if we fail to respond to your messages within 24 hours on a consistent basis, or if we otherwise materially fail to deliver the Inner Room as described, contact us and we will either make it right (by providing the missing session, extending your programme, or offering additional support) or offer a partial or full refund at our discretion, depending on the circumstances.

5. The Inner Room, one month

5.1 The guarantee

Try the Inner Room for thirty days. If at the end of those thirty days you do not have results and you are not happy with the programme, email us within 7 calendar days after your 30 days end and we will refund every euro you paid. The 7-day window starts the day after your 30-day programme ends.

5.2 Conditions

To be eligible for the money-back guarantee, you must have participated in the programme in good faith: attended the kickoff call, attended or made a reasonable effort to attend the group calls, and engaged in the messaging. If you bought the programme and never logged in, never booked a call and never sent a message, the guarantee does not apply (but you may still be eligible for a refund under the 14-day legal right to cancel described in the Terms of Sale).

5.3 What counts as results

We do not define a specific outcome that must be achieved. The guarantee is based on your honest assessment of whether the programme was useful to you. We trust your word.

6. How refunds are processed

6.1 Refund method

All refunds are processed through Stripe and returned to the original payment method you used for the purchase (the card, Apple Pay or Google Pay account that was charged). We do not refund by bank transfer, cheque, cash, cryptocurrency, store credit or any other method. If your original card has been cancelled, replaced or expired, your bank will typically route the refund to your replacement card or your bank account. If the refund cannot be delivered, contact your bank.

6.2 Processing time

We aim to initiate the refund within 5 business days of confirming your refund request. Once we initiate the refund through Stripe, your bank or card issuer may take an additional 5 to 10 business days to process the refund and show it on your statement. In some cases, the refund may take longer depending on your bank, your card type and the country where your card was issued. The total time from your refund request to the money appearing in your account is typically 5 to 15 business days, but can be up to 30 days in exceptional circumstances.

6.3 Refund confirmation

When we process your refund, we send you a confirmation email to the email address associated with your account. This email includes the amount refunded, the product refunded and an estimated timeline for the money to appear in your account.

6.4 Effect on access

When a product is refunded, your access to that product ends. If you had the monthly subscription and the refund covers the Room, the subscription is cancelled along with the refund. If the refund covers only one product (for example, just the Dosage Calculator), your access to other products you purchased is not affected.

7. Partial refunds

In some cases, a partial refund may be appropriate instead of a full refund. This applies when:

• You cancel a service (such as the plan call or the Inner Room) after some of the service has been provided. In this case, the refund is reduced by the value of the service already provided, calculated proportionally.
• You request a refund outside the guarantee window and we agree to issue one at our discretion.
• A product or service was partially delivered (for example, some but not all group calls in the Inner Room were provided before a cancellation).

If a partial refund applies, we will tell you the amount before processing it, so you can decide whether to proceed.

8. Your legal rights

The refund guarantees described in this policy are voluntary guarantees that we offer in addition to your legal rights as a consumer. They do not replace, limit or exclude your legal rights.

If you are a consumer in the European Union, you have a legal right to cancel most online purchases within 14 days of the order, without giving a reason, under Directive 2011/83/EU. How this right applies to each of our products is described in section 9 of the Terms of Sale.

If you are a consumer in the United Kingdom, similar rights apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

If you live in a country with other mandatory consumer protection laws that give you additional refund or cancellation rights, those rights apply in addition to this policy.

Nothing in this Refund Policy limits your right to contact your bank or card issuer about a charge, although we encourage you to contact us first (see section 11 of the Terms of Sale) so we can resolve the issue quickly and keep your access intact.

9. Chargebacks and payment disputes

If you ask your bank or card issuer to reverse a charge (a "chargeback" or "payment dispute") without contacting us first, we may be unable to process the refund through our normal channels. Chargebacks involve fees from Stripe and your card network, they can take 60 to 90 days to resolve, and they may result in your access being paused or terminated during the investigation.

We respond to every chargeback with evidence of the transaction, including what was purchased, when it was purchased, what access was provided and any communication between us. If the chargeback is resolved in our favour, your bank will reverse it and the original charge will stand.

We strongly encourage you to email us at support@biohance.eu before opening a dispute with your bank. We respond within 3 business days and most issues are resolved with one email, without the delays and complications of a formal dispute process.

10. Products not eligible for refund

The following are not eligible for a refund under the guarantees described in this policy:

• Monthly subscription charges that have already been taken (apart from the first-charge exception described in section 2.3).
• A plan call that has already taken place.
• The Inner Room (twelve weeks) after the kickoff call has taken place.
• Any product where the refund request is received after the applicable guarantee window has closed.

Even in these cases, your legal rights as a consumer under applicable law are not affected. If you believe you have a legal right to a refund that is not covered by the guarantees above, contact us and we will review your case.

11. Multiple purchases and refund stacking

If you made multiple purchases (for example, the Room, the Dosage Calculator and the plan call in the same session), each product has its own refund conditions as described above. A refund of one product does not automatically refund other products purchased at the same time, except where the 14-day Room guarantee explicitly covers the whole first order (including the Dosage Calculator, as described in section 1.2).

If you buy the Room, get a refund, and then buy it again, the 14-day guarantee applies again from the date of the new purchase. However, if we notice a pattern of repeated purchases and refunds, we reserve the right to decline the refund and/or restrict your ability to purchase from us in the future.

12. Refund summary table

13. Changes to this policy

We may update this Refund Policy from time to time. When we do, we update the "Last updated" date at the top. Your purchase is governed by the version of this policy that was in effect on the Site at the time you placed your order. If a change would reduce the guarantees applicable to your existing subscription, we will email you at least 30 days before the change takes effect.

14. Contact

For all refund requests, questions about this policy, or any other matter:

Notrel LLC
Miami Beach, Florida, USA
Email: support@biohance.eu

We aim to respond within 3 business days and to process all approved refunds within 5 business days.