Terms of Sale

Last updated: 9 October 2026

These Terms of Sale ("Terms") constitute a legally binding agreement between you ("you", "your", "the customer", "the buyer") and Notrel LLC ("Biohance", "we", "us", "our"). They apply to every purchase you make on biohance.eu (the "Site") and to all products, services, content, tools and platforms we provide (together, the "Services"). By completing an order on the Site, you confirm that you have read, understood and agree to be bound by these Terms in their entirety. If something here is unclear, email support@biohance.eu before you buy.

1. Definitions

In these Terms, the following words have the following meanings:

• "Order" means a completed transaction on the Site in which you purchase one or more products or services from us.
• "Product" means any digital product, service, content, tool, access right, subscription, coaching session, call, community membership or other offering listed on the Site and available for purchase.
• "Contract" means the agreement formed between you and us when your order is completed and confirmed, on the terms set out in these Terms.
• "Digital content" means data produced and supplied in digital form, including but not limited to the videos, protocols, guides, tools, calculators and written materials accessible through the Room, the Vault and related platforms.
• "Service" means a service provided to you personally, including but not limited to coaching calls, plan calls, group calls, Inner Room sessions, written plans, messaging support and personalised protocol adjustments.
• "The Room" or "The Biohance Room" means the digital membership area that includes the Starter Protocol, the Tested Vendor List with member discount codes, the Peptide Vault and the live Q and A sessions with Jan.
• "The Vault" or "The Peptide Vault" means the library of protocols, research summaries, dosing guides and related materials accessible to Room members.
• "The Inner Room" means the premium coaching programme described in section 2.
• "Subscription" or "monthly subscription" means the recurring monthly subscription for updates to the Vault and always the newest version, as described in section 4.
• "Business day" means a day other than a Saturday, Sunday or public holiday in the State of Wyoming, USA.

2. What you can buy

The following products and services are available on the Site. The exact products shown during checkout may vary based on the offers currently active. The prices listed below are correct as of the date of these Terms and may be updated in accordance with section 3.

3. Prices, payment and currency

All prices on the Site are displayed in euros (EUR) and represent the total amount you pay. There is no additional VAT, sales tax, service fee, processing fee or hidden charge on top of the price shown. The price you see at checkout is the price you pay.

Payment is processed securely through Stripe, our payment processor. We accept major credit cards (Visa, Mastercard, American Express), debit cards, Apple Pay and Google Pay, subject to availability in your region. We do not accept bank transfers, cash, cryptocurrency or any other payment method not listed here.

Your payment is processed at the time of checkout. If your payment fails, is declined by your bank or does not go through for any reason, your order is not completed and no contract is formed. You can try again with the same or a different payment method.

Every product listed in section 2 is a single, one-time payment, apart from The Biohance Room, monthly, which is a recurring subscription described in section 4.

We reserve the right to change our prices at any time. Price changes apply to orders placed after the change takes effect. They do not apply retroactively to orders already completed. If a price change affects your monthly subscription, we will email you at least 30 days before it takes effect, and you can cancel before then.

4. The monthly subscription

At checkout there is a box labelled with the subscription offer. If you leave it ticked when you complete your order, your monthly subscription starts. If you untick it before completing your order, the subscription does not start and you are not signed up for any recurring charges.

4.1 Free trial period

The first 30 days of the subscription are free. During this period you receive the Vault updates and always the newest version at no charge. No payment is taken during the trial period. If you cancel during the trial period, nothing is charged and the subscription ends.

4.2 Monthly charges

After the 30-day free trial, the subscription costs €37 per month. We charge the card you used at checkout on the 31st day after your order, and then on the same calendar day each month until you cancel. If the original charge date does not exist in a given month (for example, the 31st of a month with only 30 days), we charge on the last day of that month. Each charge appears on your bank or card statement with a description referencing Biohance or Notrel LLC.

4.3 What you get

For each month of the subscription, you receive updates to the Peptide Vault, including new protocols, new compound profiles, updated dosing guides, new research summaries, corrections and improvements to existing content, and any new tools or features added to the Room. The subscription gives you access to the newest version of the Vault at all times.

4.4 Email reminder before each charge

We send you an email reminder before each monthly charge, so you know that a payment is coming and can cancel before it if you choose to. The reminder is sent to the email address you entered at checkout.

4.5 How to cancel

You can cancel the subscription at any time by emailing support@biohance.eu from the email address you bought with, or by telling us which email address that was. When we confirm the cancellation, no further charges will be taken. The updates continue until the end of the month you have already paid for. If you cancel during the free trial period, the subscription ends immediately and nothing is charged.

4.6 Months already charged

Monthly subscription charges that have already been taken are not refunded, apart from what the Refund Policy says about the first charge exception.

4.7 Failed payments

If a monthly payment fails (because the card has expired, has insufficient funds, has been replaced or for any other reason), we may attempt to charge the card again up to 3 times over the following 7 days. If all attempts fail, your subscription is paused and you will not receive updates until the payment goes through. We will email you when a payment fails and tell you how to update your payment method. If you do not update your payment method and the payment cannot be collected after the retry period, we may cancel the subscription.

4.8 Changing the subscription price

If we change the monthly subscription price, we will email you at least 30 days before the new price takes effect. You can cancel before the new price applies and you will not be charged the new amount. If you do not cancel, your next charge after the notice period will be at the new price. We will not increase the price more than once in any 12-month period.

4.9 Changing your payment method

If you need to update the card used for your subscription (because your card expired, was replaced or you want to use a different card), email support@biohance.eu and we will send you a secure link to update your payment details through Stripe.

5. One-click offers after checkout

After your first payment is processed, we may show you one or more additional offers on the pages that follow. Stripe keeps your card on file from your initial purchase, which means these offers can be purchased with a single click, without entering your card details again.

When you click the buy button on one of these pages, we charge the card you just used the price shown on that page. The charge happens immediately. If you do not click the buy button, nothing is charged. Declining any of these offers has no effect on your original order or on any product you have already purchased.

Each one-click offer page displays the product name, a description of what you get and the price you will be charged. By clicking the buy button, you confirm that you have read the offer, understand the price and authorise the charge.

One-click offers are one-time charges. They are not subscriptions and they do not result in any recurring payments.

6. Eligibility

To make a purchase on the Site, you must be at least 18 years old, have the legal capacity to enter into a binding contract and have a valid payment method accepted on the Site. By placing an order, you represent and warrant that you meet all of these conditions. We do not knowingly sell to anyone under 18. If we learn that an order was placed by a person under 18, we may cancel the order and issue a refund.

7. How the contract is formed

Displaying products on the Site is an invitation to make an offer, not a binding offer to sell. When you complete checkout and your payment is successfully processed, you are making an offer to buy the products in your order on these Terms. We accept your offer by sending you an email confirming your order and giving you access to your purchase. The contract between you and us is formed at that moment and is governed by these Terms, the Refund Policy and the Privacy Policy, all as in effect at the time of your order.

8. Delivery and access

All products sold on the Site are digital. Nothing is shipped. After your payment is processed, we send your login and access details to the email address you entered at checkout. This email usually arrives within 2 minutes of your order. If you do not receive it within 15 minutes, check your spam, junk or promotions folder. If you still cannot find it, email support@biohance.eu with your name and the email address you used, and we will resend it.

Access to the Room, the Vault, the Dosage Calculator and other digital content is delivered by providing you with a login to our platform. You can access the content from any device with an internet connection and a modern web browser.

Calls (plan calls, Inner Room calls, group calls) are booked through our booking calendar after you buy them and take place online via video call. You receive a booking link by email and choose a time that works for you. You can reschedule a booked call up to 24 hours before the scheduled start time. If you miss a call without telling us, or cancel with less than 24 hours notice, the call counts as used. If we need to cancel or reschedule a call, we offer you a new time that works for you, or a full refund if we cannot provide a suitable alternative within 14 days.

9. Your right to cancel

If you are a consumer in the European Union, you have a legal right to cancel an online purchase within 14 days of the order, without giving a reason, under Directive 2011/83/EU on consumer rights. How this applies to our products depends on whether the product is digital content or a service:

9.1 Digital content (the Room, the Dosage Calculator)

These products are digital content that is not supplied on a physical medium. When you complete your order, you request that we give you access to the content immediately, and you acknowledge that once your access starts, you lose the legal right to cancel under Art. 16(m) of Directive 2011/83/EU. This acknowledgement is part of the checkout process. Our own 14-day money-back guarantee still applies even after the legal right to cancel has ended. See the Refund Policy for details.

9.2 Services (the plan call, the Inner Room)

These products are services. You can cancel within 14 days of your order without giving a reason. If you asked us to start providing the service within those 14 days (for example, by booking and attending your kickoff call), you must pay for the part of the service that has already been provided, calculated proportionally to the full price. Once the service has been fully provided within the 14-day cancellation period, and you requested that it begin within that period, the right to cancel is lost.

9.3 The monthly subscription

You can cancel the subscription within 14 days of your order without giving a reason. The first 30 days are free, so no money is charged during that period anyway. After the first 14 days, you can still cancel the subscription at any time as described in section 4.5, and no further charges will be taken.

9.4 How to cancel

To exercise your right to cancel, send a clear statement (for example, an email) to support@biohance.eu with your name and the email address you used to buy. You do not need to give a reason. We will confirm the cancellation by email.

10. Refunds

Our guarantees and refund conditions are set out in full in the Refund Policy. These guarantees are in addition to, and do not replace or limit, your legal rights as a consumer, including the right to cancel described in section 9 and any mandatory consumer protection laws that apply in your country of residence.

11. Before you dispute a payment

If you see a charge from us that you do not recognise, that seems incorrect, or that you believe should not have been made, please email support@biohance.eu before contacting your bank. We respond within 3 business days and most issues are resolved with a single email. Common reasons for unexpected charges include: a one-click offer that was purchased accidentally, a subscription charge after the free trial period, or a charge that appears under "Notrel LLC" or "Stripe" instead of "Biohance".

If you open a chargeback or payment dispute with your bank or card issuer without contacting us first, we may pause your access to all products until the dispute is resolved. We will provide your bank with evidence of the transaction, including the products purchased, the time of purchase, the access provided and any communication between us. Chargebacks that are found to be fraudulent or unjustified may result in permanent closure of your access.

12. Account and access

Your access to the Room, the Vault, the Dosage Calculator and other digital content is personal to you. Your login credentials are for your use only. You must not share your login, your password, your access link or any of the content you have access to with any other person. You must not copy, reproduce, distribute, publish, display, broadcast, transmit, sell, license, lease, lend, rent, sublicense or otherwise make available any part of our content to any third party, whether for free or for payment.

If we discover that your login is being used by multiple people, or that our content has been shared, copied or distributed in violation of these Terms, we may close your access immediately and without a refund. We reserve the right to take legal action to protect our intellectual property rights.

You are responsible for keeping your login credentials secure. If you believe that someone else has access to your account, contact us immediately.

13. Health disclaimer

Biohance is an educational platform. Nothing we publish on the Site, in the Room, in the Vault, in the Dosage Calculator, in any coaching session, on any call, in any message, in any plan, in any protocol or in any other communication is medical advice. Nothing we say is a diagnosis, a prescription, or a recommendation to start, stop, change or adjust any medication, supplement, compound, treatment or therapy. We are not doctors, pharmacists, nurses or licensed healthcare providers.

Peptides and the other compounds discussed on the platform carry real risks, including risks of side effects, drug interactions, contamination from unregulated suppliers, incorrect dosing, injection site reactions and other health consequences. Using these compounds without medical supervision is a risk that you take on your own.

Before starting, stopping or changing any compound, protocol or health practice, consult a qualified healthcare provider. Get your bloodwork checked regularly. Do not rely on anything you read or hear on Biohance as a substitute for professional medical advice.

What you put in your body is your decision and your responsibility. We provide information and coaching to help you make informed decisions, but we are not responsible for the decisions you make, the compounds you take, the doses you use, the results you get or any health consequences that follow.

The results, testimonials and case studies shown on our pages are individual experiences. They are not a guarantee, a promise or a prediction of what you will achieve. Results depend on factors we cannot control, including your starting point, your genetics, your health, your adherence, the quality of the compounds you use and many other variables.

14. How the Room changes

The Room, the Vault, the Dosage Calculator, the Q and A sessions and all related features are a living platform. We continuously work on improving, updating and expanding the content, the tools and the platform itself. This means that over time we may add new content, update existing content, correct errors, remove content that is outdated or no longer accurate, change the format or structure of the platform, change the schedule or format of the Q and A sessions, replace tools with better ones, add new features, change the design, move content between sections, or make any other changes that we believe improve the platform for members.

If we ever decide to close the Room entirely, we will notify all active members by email at least 30 days before the closure date. If you have the monthly subscription, we will stop charging you from the date of closure. We will provide you with continued access to any content that can reasonably be delivered after closure, or an appropriate refund for any prepaid period you cannot use.

15. Intellectual property

All content, materials, tools, software, designs, graphics, text, videos, audio, protocols, plans, guides, research summaries, the Dosage Calculator, the platform itself and all other intellectual property in or related to the Services (collectively, the "Content") is owned by Notrel LLC or is used by us under license. The Content is protected by copyright, trademark and other intellectual property laws.

When you buy a product, you receive a personal, non-exclusive, non-transferable, revocable license to access and use that product for your own personal, non-commercial purposes. This license does not transfer any ownership of the Content to you. You may not reproduce, modify, create derivative works from, distribute, sell, broadcast, display publicly, perform publicly, transmit, publish or otherwise exploit any part of the Content without our prior written permission.

Screenshots, recordings, downloads or copies of any part of the Content are prohibited unless we have given explicit written permission. The Biohance name, logo, wordmark and visual identity are trademarks of Notrel LLC and may not be used without our written permission.

16. User conduct

When using the Services, including during calls, in the Room, in the Inner Room and in any messages or interactions with us or other members, you agree to:

• Behave respectfully toward other members, Jan and the coaching team.
• Not share, distribute or publish any content from the Room, the Vault, the calls or the coaching sessions.
• Not use the Services for any illegal or unauthorised purpose.
• Not attempt to gain unauthorised access to any part of the Services, to other accounts, or to any systems or networks connected to the Services.
• Not interfere with or disrupt the Services, or the servers or networks connected to the Services.
• Not impersonate any person or entity, or falsely state or misrepresent your identity or your affiliation with any person or entity.
• Not use any automated means (bots, scrapers, crawlers or similar) to access, extract or copy any part of the Services or the Content.

If you violate any of these rules, we may suspend or terminate your access to the Services without notice and without a refund.

17. Service availability

We aim to make the Services available at all times, but we do not guarantee uninterrupted, error-free or secure access. The Services may be temporarily unavailable due to maintenance, updates, technical issues, server failures, internet outages, third-party service outages or other factors beyond our control. We will use reasonable efforts to restore availability as quickly as possible, but we are not liable for any loss, damage or inconvenience caused by temporary unavailability.

18. Limitation of liability

To the maximum extent permitted by applicable law:

• Our total aggregate liability to you for all claims arising out of or in connection with your use of the Services, your order and these Terms is limited to the total amount you paid us for the specific product or service that is the subject of the claim.
• We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business, loss of data, loss of opportunity, loss of goodwill, or cost of procuring substitute services, whether or not we were aware of the possibility of such damages.
• We are not liable for the health decisions you make, the compounds you use, the doses you take, the results you get, or any health consequences that arise from your use of the information, protocols, plans, coaching or other content provided through the Services.
• We are not liable for the accuracy, quality, safety or legality of any compound, product or service offered by any vendor on the Tested Vendor List. The Tested Vendor List is informational only. We are not a party to any transaction between you and a vendor, and we are not responsible for the performance, delivery or quality of anything you buy from a vendor.

These limitations do not apply where the law does not allow them, including (where applicable) liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under the mandatory consumer protection laws of your country of residence.

19. Indemnification

You agree to indemnify, defend and hold harmless Notrel LLC, its owners, officers, employees, agents and affiliates from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services; (b) your breach of these Terms; (c) your violation of any law, regulation or third-party right; (d) any content or information you provide to us or share through the Services; or (e) any health decisions or actions you take based on information provided through the Services.

20. Force majeure

We are not liable for any failure to perform, or delay in performing, any of our obligations under these Terms if the failure or delay is caused by an event beyond our reasonable control, including but not limited to: natural disasters, epidemics, pandemics, acts of government or public authorities, war, terrorism, civil unrest, strikes, lockouts, power failures, internet outages, failures of third-party hosting or payment processing services, cyberattacks, or any other event that we could not reasonably have foreseen or prevented. If such an event occurs, our obligations are suspended for the duration of the event, and we will use reasonable efforts to mitigate the impact and resume performance as soon as possible.

21. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to its conflict of laws principles.

Any dispute that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts of the State of Wyoming, USA.

If you are a consumer in the European Union, you also retain the benefit of the mandatory provisions of the consumer protection laws of the EU member state in which you are resident. Nothing in these Terms affects your rights as a consumer under those laws, including the right to bring proceedings in the courts of your member state of residence.

If you are a consumer in the EU, you may also use the European Commission's Online Dispute Resolution (ODR) platform, available at ec.europa.eu/consumers/odr, to try to resolve a dispute online. We are not obliged to participate in ODR proceedings, but we will consider it in good faith.

22. Complaints

If you have a complaint about any product, service, charge, interaction or other matter related to Biohance, email support@biohance.eu with a description of the issue. We reply within 3 business days. We aim to resolve all complaints to your satisfaction. If we cannot resolve a complaint informally, you have the right to pursue the matter through the dispute resolution channels described in section 21.

23. Changes to these Terms

We may update these Terms from time to time to reflect changes in our products, our practices, the law, or for other operational or regulatory reasons. When we update these Terms, we change the "Last updated" date at the top of this page and publish the revised version on the Site.

Your order is governed by the version of these Terms that was in effect on the Site at the time you placed your order. Changes made after your order do not retroactively apply to that order.

If a change affects your monthly subscription, we will email you at least 30 days before the change takes effect, and you can cancel before then.

24. Severability

If any provision of these Terms is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, legal and enforceable, or, if it cannot be modified, it shall be severed from these Terms. The invalidity, illegality or unenforceability of any provision does not affect the validity, legality or enforceability of the remaining provisions, which shall continue in full force and effect.

25. Waiver

If we do not enforce any right or provision of these Terms at any time, or if we delay in enforcing any right or provision, this does not constitute a waiver of that right or provision. A waiver of any term or condition of these Terms is effective only if it is in writing and signed by us, and any such waiver applies only to the specific instance and purpose for which it was given. Our failure to enforce these Terms at any time does not prevent us from enforcing them in the future.

26. Assignment

You may not assign, transfer, sublicense or delegate any of your rights or obligations under these Terms to any third party without our prior written consent. We may assign, transfer or delegate our rights and obligations under these Terms to any person or entity, including in connection with a merger, acquisition, reorganisation or sale of all or substantially all of our assets, without your consent, provided that your rights under these Terms are not diminished.

27. Entire agreement

These Terms, together with the Refund Policy and the Privacy Policy (each as in effect at the time of your order), constitute the entire agreement between you and us with respect to your purchase and use of the Services. They supersede all prior agreements, understandings, representations and communications, whether written or oral, relating to the same subject matter. No term or condition in any purchase order, invoice, receipt, email or other document issued by either party shall be binding unless expressly incorporated into these Terms.

28. Contact

For any questions about these Terms, your order, your subscription, your access or anything else, contact:

Notrel LLC
Miami Beach, Florida, USA
Email: support@biohance.eu